Wednesday, August 5, 2009

DONE!

Took me 2 1/2 day and I'm glad it's all done! :) Happy that everything went as scheduled.

In the end, my conclusion is:
1. The Immigration department really did mark up their game. It took me only less an an hour to get everything done (didn't include the 2 hours that I'm suppose to wait to get mt passport la... I multitask-ed by going to do my PTPTN stuff).
2. Talking about PTPTN, this government sector still SUCKS big time! Reason:
  1. The kiosk is not In KL Sentral. It's actually outside... out the main door turn left, it's at the end. Made me wonder up and down around inside like a 'siau cha bor'... -_-III
  2. 10 counters, 7 is for 'pertanyaan' (question counters, which includes explanation or their sucky system, legibility, complaint... Everything under the sun la expect payment, that they have 3 counters for that. Ratio a bit salah right? Meaning they are well aware of their system and started this kiosk to keep people raging up to their HQ in Damansara Heights la? Smart....
  3. Their 7 counter plan kinda work... cause you do really have to ask and complaint to get what you want worked out! Geez... First I had to clarify to the lady that I suspect that I have already over paid my loan by deducting what so ever amount that is stated in the statement they sent. And that is based the 3% interest, not the recently change to 1%. Her reply was that I cannot base my loan amount on that statement because they had already mentioned before that they only issue statements once a year. And if I want to do full settlement, I have to check with the accounts department first. Geez... this lady is not listening to what I say... Or maybe her IQ is not high enough. Let me repeat, I've already double check with the statement you sent. And I am sure that I have already over paid. Around RM1000. And that is calculating with the 3%. And I don't want to do a full settlement. Okay... she is starting to get it now and decided to check her system for me... 'Ya la cik, anda sudah bayar lebih.' So what is my next step? 'Cik fill in form ini and I will suruh the accountant to kira now. In half an hour you will know the reult. You boleh tunggu kat sini.' Half an hour later (thank God she did keep her promise), 'Okay cik, ini letter dia... (letter wrote: blah, blah, blah... huh? No figure, no answer. WTH is this? Patience...) Miss, so what is my next step now? 'Oh, we will issue statement to you tell you that your pinjaman sudah selesai. Dalam satu bulan you akan terima surat itu.(smile)' Okay, then how about my money? 'Oh, cik sila fill in form ini, your particulars and tulis kat sini 'tuntutan balik bayaran pinjaman berlebihan.' The form she gave me? Form 'Aduan' (Complaint form).
  4. So fail!!!! I have to ask then only there is movement! One push, I step. It's like leading a hear of cows... and I think cows walk even faster! And everything is a 'complaint'? Aye... I am speechless.

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